(2 minute read) Customer service is the backbone of any successful business. It is the process of ensuring that customers are satisfied with the products or services that a business provides. Excellent customer service can be the difference between a happy customer who returns to a business and a...
(2 minute read) “If you think you’re too small to make a difference, you’ve never been in a tent with a mosquito” Dalai Lama Wrapping-up the year, we’re grateful and appreciative of the opportunity to have been able to share ideas, articles, thoughts, and insights with you. As we...
(2 minute read) As the 2022 FIFA World Cup comes to the ‘pointy end’ of the competition, we are observing athletes at the peak of their performance, chasing the coveted trophy and associated euphoria which typically accompanies victory in such a prestigious event. Coinciding with the end of the...
(2 minute read) During a recent coaching program, while discussing tips and effective methods of goal setting, we broached the topic of personal accountability. That is, how can we remain accountable for the promises we make to ourselves? It was during this session, that I introduced the group to...
(2 minute read) In addition to the multitude of physical and social consequences of the recent pandemic, we’re continuing to experience impacts to the way we work. Early in 2022, the media grabbed hold of a phenomenon (their word, not ours) labelled ‘The Great Resignation’, where individuals were placing...
(1 minute read) Unless you’re the serial loser of all the board games played around the dining room table, games are fun. Whether it was Monopoly, Uno, Jenga or Pictionary, it’s most likely you have positive emotions associated with your involvement in these games. So, what if you could...
(2 minute read) In an ideal situation, an organisation should be like a family, not like the tired cliché that enterprises use to promote their office culture, but in the way that parents pass on skills, life lessons, and successes to their children. (Australian Institute of Management, 2020) Spend...
(1 minute read) While the need for technical competence in select roles has little room for negotiation, the rise and rise in the demand for ‘soft’ (non-technical) competencies cannot be ignored. Soft skills encompass attributes that are crucial for establishing and strengthening professional relationships, such as effective communication, emotional...
(2 minute read) “Live as if you were to die tomorrow. Learn as if you were to live forever.” (Mahatma Gandhi) Professional Development is a strategy used by teams and companies to ensure their people continue to strengthen their competencies throughout their respective careers. Professional Development is a borderless...
(1 minute read) “While our ability to learn is accepted, our willingness to learn is a choice.” To undertake a journey of lifelong learning provides endless opportunities for ongoing personal and professional development. Professional development and continuing education opportunities can expose you to new ideas, enhance your knowledge, and...
(2 minute read) Henry Ford has been credited with inventing the automobile and the assembly line. In truth, he did neither! What Ford did, was change the way manufacturers operate. He brought together a collection of innovative ideas that helped revolutionize production – leading to the term we now...
(2 minute read) In addition to the ongoing challenge of attracting and retaining talent in a competitive recruitment market, employers are also faced with engaging with prospective employees who are looking at their career through a modified lens. Changing career path or aspirations seems to be more common now...
