(2 minute read) To be more effective in our pursuit of sales on behalf of a given client, it is necessary to first understand, ‘what is the purpose of our sales activity?’ Often, the response to this question is, ‘to get the prospect to buy’, or ‘to get the...
(1 minute read) Customer Service is an expectation. Customer Experience is what can set you and your team/business apart from the competition. Making the Customer Experience excellent and memorable can become the hallmark for you, your colleagues, and your company. For those who have established a career in sales,...