(2 minute read) Customer service is the backbone of any successful business. It is the process of ensuring that customers are satisfied with the products or services that a business provides. Excellent customer service can be the difference between a happy customer who returns to a business and a...
(2 minute read) “You’re serving a customer, not a life sentence. Learn how to enjoy your work!” Laurie McIntosh It’s been 3 years since I last saw Nathan, who was then running his café in Richmond (an inner suburb of Melbourne). Bumping into him outside a well-known hotel in...
(2 minute read) To be more effective in our pursuit of sales on behalf of a given client, it is necessary to first understand, ‘what is the purpose of our sales activity?’ Often, the response to this question is, ‘to get the prospect to buy’, or ‘to get the...
(1 minute read) Customer Service is an expectation. Customer Experience is what can set you and your team/business apart from the competition. Making the Customer Experience excellent and memorable can become the hallmark for you, your colleagues, and your company. For those who have established a career in sales,...
(1 minute read) Research has shown – time and time again – that you are more likely to achieve your goals if you write them down. With that said, give time and consideration to the following 10 goals to set for yourself in the year ahead.
(2 minute read) “If you think you’re too small to make a difference, you’ve never been in a tent with a mosquito” Dalai Lama Wrapping-up the year, we’re grateful and appreciative of the opportunity to have been able to share ideas, articles, thoughts, and insights with you. As we...
(2 minute read) As the 2022 FIFA World Cup comes to the ‘pointy end’ of the competition, we are observing athletes at the peak of their performance, chasing the coveted trophy and associated euphoria which typically accompanies victory in such a prestigious event. Coinciding with the end of the...
(2 minute read) If goals are about a destination, Intentions are about a direction. As we continue toward the end of the 2022 calendar year, many of us are placing a focus on setting up the new year with a range of clear and actionable goals. These may be...
(2 minute read) Positive self-talk can help you do your job better, cope with stress, and maybe even live a little longer. Shaina Rozen Not so long ago, if you realised you were talking to yourself, you may have started questioning your sanity. Fast forward to the 2020’s, and...
(1 minute read) “Never make a permanent decision based on a temporary emotion.” Unknown While author Ken Blanchard is credited with the initial identification of The Servant Leader, this principle and model of leadership existed well before he coined the term. In Blanchard’s epic book, ‘The One-Minute Manager’, he...
(2 minute read) In our last Blog, we outlined the key elements (domains) of Emotional Intelligence (EQ), while clarifying how it differs to an individual’s IQ. To assist our application of EQ in the workplace – and in our personal lives – it helps to have an overarching, guiding...
(2 minute read) “Emotional Intelligence allows us to respond, instead of react.” EQ versus IQ IQ (Intelligence Quotient) is a type of standardised score that indicates how far above, or how far below, their peer group an individual stands in mental ability. Although the assessment techniques have now been...
